In the event you are not satisfied with your Neolavish purchase, you can either claim for a full-refund or replacement within 30 days of your original purchase date.

1. Replacements

Issues for the wireless security camera with clock and speakers can be quickly addressed through troubleshooting. You can check our FAQ page https://www.neolavish.com/faq-warranty/ or contact us here.  https://www.neolavish.com/contact-us/ Alternatively, you can message us at our Facebook page here https://www.facebook.com/NeoLavish/ for assistance.

Please allow 24-48 hours for our friendly customer representatives to assist you.

If we cannot resolve your problem and the item is within 30-days money back guarantee, and is registered to our FREE 2-year warranty prior to the problem, we will gladly provide you with a FREE replacement unit. No additional charges and shipping fees. We will shoulder all the expenses.

2. Warranty claims

We offer FREE 2-year warranty extension for our wireless security camera clock with speakers. Registration is required to claim the extension. You can complete the warranty form here https://www.neolavish.com/warranty/  The FREE 2-year warranty will be voided if the registration was completed beyond the 30 days from original purchase date.  Here are other scenarios that will void your 2-year warranty claim:

  • Water damage
  • Warranty registration is beyond 30 days of purchase date
  • Replacement unit without warranty registration from original/first unit

To claim your 2-year warranty, please complete the contact form here https://www.neolavis.com/contact-us/ . Alternatively, you can send us an email at support@neolavish.com

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